Shipping and Returns

Shipping & Returns

Shipping

We ship our products worldwide. The following are only estimates. Most of o ur fulfillment centers are currently oversees.Our average international orders arrive between 2-4 weeks. Items shipped within the US normally arrive between 1-2 weeks sometimes sooner.

                   Country

                 Shipping Time

               United States

                   7-14 days

             Other countries

                   14-28 days

 

 

We will estimate the shipping and delivery dates after you place your order.

We ship within 24-48 hours. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. Your patience is truly appreciated. You can always e-mail us if you have any questions regarding your purchase at support@hipimi.com

When will my order arrive?

Orders  within  the  United States normally take 7-14 business days to  arrive  after being shipped. International  orders  (outside  the  United States) normally take 14-28 days to  arrive  after being shipped.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible

I want to purchase a "FREE" item, do I need to pay anything?  

Free or promotional items are really free, and pricing at our shop is $0, you only need to cover shipping cost.

What is your return policy?

 We will provide a full refund if your item is lost in transit or arrives damaged. Alternatively, we will ship a replacement item at our expense.Items can  be  returned  within 30 days of receipt of shipment in most cases.

Will you provide a Tracking Number?

In most cases when an order is shipped you will be emailed a tracking number. Some countries where shipping is restricted to a few courier delivery services may not have tracking available, but this is rare.  International orders will be fulfilled from our overseas fulfillment centers. This type of shipping does not include tracking numbers that function outside the United States.  

I ordered Multiple items, but I have received my parcel holding just 1 of them...

If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

I paid for my order but did not get a confirmation email

Be so kind to check the Spam folder. Some emails might end up there. If you need to contact us, we are available at  support@hipimi.com

Can I buy multiple "FREE" Items in one order?

Some of our FREE products are LIMITED to 1 order per customer, so if you receive this message, please check your order cart. If you want to order more than 1 FREE product, you might have to place another order. 

I have another inquiry that has not been addressed here

Please email us at support@hipimi.com and we'll respond as soon as we can

Discount code notice:  Discount codes MUST be used at the point of purchase by the customer during checkout. We WILL NOT apply discount codes after purchases.

IMPORTANT: Hipimi  is not responsible for destination country tax and/or duty charges that may occur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 
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