Shipping Returns & Exchanges

Shipping / Returns & Exchanges



When will my order arrive?

Orders are typically processed within 1-3 business days.  They will be shipped via ground shipping, and are typically delivered within 2-14 business days, depending on your shipping destination. Once your order has shipped, you will receive an email with your tracking information to the e-mail address on file.


I want to purchase a "FREE" item, do I need to pay anything?  

Free or promotional items are really free, and pricing at our shop is $0, you only need to cover shipping cost.

What is your return policy?

30-Day Money-Back Guarantee

100% refund for 30 days – no questions asked!
To prove our confidence in the products we provide and their value to you, we are offering a 30-day, money-back guarantee.
All you have to do is to send us an email within 30 days from the purchase date and we will refund you for the full amount of purchase.  
You don’t have to tell us why you want a refund, but we’ll be grateful if you would let us know, as it will help us to better understand your needs and expectations and those of future customers.
We have always strived to create a company based on client satisfaction and long-term relationships. The money-back-guarantee is only a small part of the measures we take to ensure our clients receive excellent service from an honest company in a risk-free environment.



We will exchange your item if defective or damaged during shipping. Shipping costs will be covered by Hipimi. If you need to make an exchange please email us at  or call at 888-320-1799

Will you provide a Tracking Number?

In most cases when an order is shipped you will be emailed a tracking number. Some countries where shipping is restricted to a few courier delivery services may not have tracking available, but this is rare.  International orders will be fulfilled from our overseas fulfillment centers. This type of shipping does not include tracking numbers that function outside the United States.  

I ordered Multiple items, but I have received my parcel holding just 1 of them...

If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

I paid for my order but did not get a confirmation email

Be so kind to check the Spam folder. Some emails might end up there. If you need to contact us, we are available at

Can I buy multiple "FREE" Items in one order?

Some of our FREE products are LIMITED to 1 order per customer, so if you receive this message, please check your order cart. If you want to order more than 1 FREE product, you might have to place another order. 

I have another inquiry that has not been addressed here

Please email us at and we'll respond as soon as we can

Discount code notice:  Discount codes MUST be used at the point of purchase by the customer during checkout. We WILL NOT apply discount codes after purchases.

IMPORTANT: Hipimi  is not responsible for destination country tax and/or duty charges that may occur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package.